FAQs


How should my photo be formatted for upload?

Acceptable formats for uploads include: TIF, JPG, PNG, GIF. All files must be less than 40MB. To optimize printing results, we recommend photos have at least 150DPI (dots per inch). Below is additional detail on the recommended minimum file size for our basic products:

  • 8" Lampshade: 1200 x 1200 pixels
  • 12" Lampshade: 1800 x 1800 pixels
  • 14" Lampshade: 2100 x 2100 pixels
  • 18" Pillow: 2700 x 2700 pixels
  • Chair: 3150 x 3150 pixels

Should you have any questions about your photo format or size, our designers are happy to help! Simply complete the Contact form and we will follow up with you to work through the ordering process.

What type of printing process is used?

All of our furniture upholstery and photo pillow cases are printed using dye-sublimination. This special process uses heat to transfer dye onto fabric resulting in a nearly permanent, high resolution, full color print that will hold up to daily use. Lampshades are printed via digital printing with pigment inks to ensure vibrancy and proper illumination.

Will the printing fade?

Because we use optimal printing processes for each product, photo prints will not crack, fade or peel under normal conditions.

Do you print your own items?

No, we focus on product design and hand-finishing and leave the printing our carefully selected professional partners.

How should I clean my items?

For best results, we recommend spot cleaning your photo printed fabric items with a soft cloth and phosphate free detergent mixed with cool water. Non-fur pillow cases may also be machine washed separately in cool water using a gentle cycle. Machine dry using a low temperature and remove promptly to avoid wrinkles.

What forms of payment do you accept?

We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover and PayPal.

Can I further customize my custom order?

We are passionate about helping you tell your own story at home. If you are interested in further customizing any of our available products, please don't hesitate to ask! We can often accommodate requests for unique colors, sizes, and styles. Please complete the Contact form and provide as much information as possible about your special order request.