How long does it take for products to arrive?
Standard shipping for orders of in-stock curated items in the contiguous US takes 8 to 10 business days. Shipping for custom orders requires up to 3 weeks.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS Ground or UPS.
Do you ship internationally?
At this time we are unable to accommodate shipments outside of the United States. But don't fret, international shipping is coming soon! If you live outside the US and are interested in Narrative products, please contact us and we will let you know just as soon as delivery is available in your area.
What is your return policy?
Our goal is 100% customer satisfaction. If you are not thrilled with your Narrative creation, we will be glad to issue you a refund or partner with you to create a new product based on your feedback. Please contact us if you would like to request a replacement product.
To obtain a refund, please return your unused item in the same condition that you received it. Help us save trees by shipping returns in the original packaging. You will be responsible for paying return shipping costs via your preferred mail carrier.
Returns should be mailed to:
241 W Robinson Ave
San Diego, CA 92103